User Challenges

EAM supports two types of challenges:

• Period of Inactivity — If a desktop has been inactive for this period, then the user must re-authenticate before being allowed to continue. Any user can authenticate at the challenge dialog box.
• For example, if you set this to five minutes, then the agent will demand re-authentication if the mouse or keyboard are not used for five minutes. Low values can be annoying to users and are best suited to settings where users are accustomed to the demands of high security.

• NOTE: To disable this feature, set it to 0 minutes.

• Time Interval — You can set a confirm-identity challenge to occur at the end of a specified time window. Only the current user can confirm identity; the username in the dialog box cannot be changed.
• For example, if you set the Time interval between Challenges to 60 minutes, the challenges will always be one hour apart.

• NOTE: To disable this feature, set it to 0 minutes.

The hot key feature locks a user session so nobody else can access the open applications, but it does not end the session unless another authorized user logs in. If no other authorized user authenticates, then the original user can return to the original open session.

The workstation hot key user policy setting allows users to suspend a session by pressing a single key. Access to the user’s desktop is prohibited until the user returns. If another user logs into the workstation, then the original user is logged out. In a SSO environment, all applications that are profiled within Imprivata Enterprise Access Management are shut down.

The hot key to lock the workstation or log off the user can be configured on the Challenges tab of the User policies - edit page.

Locking the Workstation

On shared kiosk workstations, when a user presses the hot key, you can have Imprivata Enterprise Access Management either:

• Lock Workstation/Suspend Imprivata OneSign Session — The session is suspended, but all applications remain available pending the return of the user. If another authorized user attempts to log into Imprivata Enterprise Access Management in the first user’s absence, then Imprivata Enterprise Access Management closes the first user’s session before allowing the new user to gain access.

• Log Off User/Terminate Imprivata OneSign Session — The user is logged out of Windows.

NOTE: User education is important in ensuring that users lock their workstations.

Setting the Hot Key

To set a hot key, enter a supported key in the Hot Key to Lock Workstation or Log Off User edit box. The hot key keystroke glossary shows you how to enter the most common keys.

Hot keys can be:

• Any letter, number, or punctuation key, Backspace, Enter, Shift, Caps Lock, Tab, but none of the bottom row of keys except the Spacebar.

• Esc, F1 through F11 (but not F12), and Scroll Lock (but not Print Screen or Pause)

• Insert, Delete, Page Up, Page Down, and the four Arrow keys

• All 16 keys of the number pad

Using Modified Keys

You can also use any supported key modified by a preceding Alt, Shift, and/or Ctrl key.

To specify a modified hot key sequence:

• The sequence can have multiple modifier keys, but only one non-modifier key.
• Accented keys are not supported.
• It can have zero or more of the Ctrl(^), Alt(%), and Shift(+) control key modifiers.
• The control key modifiers must be specified before the key.

NOTES:

• Do not use F12, %F4 (Alt-F4) or ^F4 (Ctrl-F4) for the hot key since these are reserved to shut down applications in Windows.
• Do not use the Home or End key if you have the Imprivata Enterprise Access Management Single Sign-On licensed feature; EAM uses the Home key in some credential proxying operations; logging into an application could lock the user’s desktop.

The following are hot-key examples:

Key Code	Sends Key Sequence	Acceptable?
F4		Yes
+F4	Shift-F4 key combination	Yes
^+%F4	Ctrl-Shift-Alt-F4	Yes
Abc	Abc	No, multiple non-control keys
A+	A-Shift	No, modifier in wrong position

Hot Keys on Virtual Desktops and Remote Sessions

Hot key behavior can be confusing on virtual desktops and RDP sessions. The following tables show the behavior in four common scenarios using F4 and F3 as hot keys.

Citrix Published Full Desktop or Citrix XenDesktop

Endpoint Hot-Key	Virtual Desktop Hot Key	User Action	Full Screen mouse click on XenDesktop	Not Full Screen mouse click inside XenDesktop	Not Full Screen mouse click outside XenDesktop
F4	F4	F4	EP locked EP locked (registry configurable)	EP Locked EP locked (registry configurable)
F4	F3	F3	EP locked VD locked*	EP locked VD locked*	Nothing happens
F4	F3	F4	EP Locked	EP Locked	EP Locked
F4	Disabled	F4	EP Locked	EP Locked	EP Locked

* This behavior is configured in the registry. Set LockVirtualSessionWithHotkey to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\SSOProvider\ISXAgent.

RDP Session or VMware Horizon with RDP and PCoIP Protocols

Endpoint Hot Key	Virtual Desktop Hot Key	User Action	FULL SCREEN mouse click anywhere but black bar on top	NOT FULL SCREEN mouse click inside VD	NOT FULL SCREEN mouse click outside VD
F4	F4	F4	EP locked VD locked*	EP Locked VD locked*
F4	F3	F3	EP locked VD locked*	EP locked VD locked*	Nothing happens
F4	F3	F4	No reaction	No reaction	EP Locked
F4	Disabled	F4	No reaction	No reaction	EP Locked

* This behavior is configured in the registry. Set LockVirtualSessionWithHotkey to a value of 1 in HKEY_LOCAL_MACHINE\SOFTWARE\SSOProvider\ISXAgent.

You can allow some users to continue to enjoy Imprivata Enterprise Access Management services even when their computers are not connected to the EAM server. Users who enjoy offline privileges eventually return online. You can require a re-authentication challenge, or allow a period during which re-authentication is not necessary.

Select a value for the Always challenge users when transitioning from offline to online? setting based upon your requirements for security and user convenience:

• Yes — This high-security setting ensures that no user comes online without re-authenticating.

• No, don’t challenge if it is within d days and h hours since their last successful online authentication — For user speed and convenience you can allow challenge-free re-authentication within a time window specified here. To disable re-authentication challenges for users with this user policy, set these values to 0.

  Remember you can allow this convenience for users at some computers while overriding this setting for specific computers with their computer policies; see Setting Computer Policies to Override User Policies.