PatientSecure Activities

Admin Console dashboards and reports display PatientSecure data for the interactions of registrars (users) working with palm scanners (machines) in the locations available to you:

• Patients Found

• Patients Not Found

• Patients Enrolled

For more information on how PatientSecure calculates enrollment and authentication interactions, see Calculating PatientSecure Interactions.

Terminology

Additional terms for PatientSecure interactions may be used in this topic:

Term	Definition	Notes
Enrollment	A biometric enrollment for a patient
Opt-out enrollment	An opt-out that occurred during an enrollment.
Identification	A one-to-many authentication of a patient	Used during non-scheduled visit workflows, such as urgent care. Also used during kiosk checkins.
Failed identification	An attempted identification that did not result in a successful authentication
Opt-out identification	An opt-out that occurred during an identification.
Verification	A one-to-one authentication of a patient	Used during scheduled visit workflows.
Failed verification	An attempted verification that did not results in a successful authentication
Opt-out verification	An opt-out that occurred during a verification.
Deletion	A deletion of a patient and their associated biometric enrollment.
Biometric Addition	The addition of a different format of biometric to an existing enrollment.

Registration Workflow

The recommended registration workflow includes the following steps:

1. The registrar asks the patient for his or her date of birth, and then assists the patient with hand placement for an authentication scan.

   • If the patient is found in the Imprivata PatientSecure system, the registrar sees a Match Found message and the result is a Patient Found.

     The patient’s medical record is accessed and no other steps are needed.

   • If the patient is not found in the Imprivata PatientSecure system, the registrar sees a No Match Found message.

     In this case, the registrar searches for the patient in the EMR and either finds a result, or creates a new registration.

2. The registrar adds the patient to the system with an Enrollment scan.

   • A Patient Enrolled message indicates that the patient’s medical record, demographic information, and scan are now linked in Imprivata PatientSecure.

     NOTE:

     If the patient’s demographic information matches a record but the scan cannot be matched, perhaps due to a poor-quality original scan, the registrar has the option of re-enrolling the patient.

     In most charts and reports, re-enrollments are counted as enrollments, but are counted separately in the Patients Enrolled Details and Patients Enrolled Expanded Details reports.

     For palm installations, a Patient Found requires one scan and a Patient Enrolled requires two scans.

   • In some cases, the registrar scans the patient's palm one or more times and sees a No Match Found message each time.

     This may be because of improper hand placement on the palm scanner.

   • If the registrar is unable to complete a Patient Found or Patient Enrolled for a patient, the registration workflow ends as a Patient Not Found.

   • If Photo Only workflows are allowed, the patient may opt out of having their palm scanned. In this case, the registration workflow ends with a photo-only enrollment or photo-only verify.