Patient Opt-Out Tracking
Monitor PatientSecure usage by having registrars select from a list of common reasons for closing the PatientSecure client. The reasons are displayed when the registrar clicks the Decline button in the PatientSecure client interface.
You can configure settings that customize what reasons the PatientSecure client interface displays when a registrar clicks the Decline button.
To edit patient opt-out tracking:
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In the Admin Console, go to Settings > Patient Opt-Out Tracking. The Patient Opt-Out Tracking page opens.
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Specify the following Patient Opt-out settings:
Item Description Opt-Out Tracking When Opt-Out Tracking is enabled, administrators can monitor PatientSecure usage by having registrars select a reason for closing the PatientSecure client.
The default setting is Enable.
When Opt-Out Tracking is enabled, these interactions will count as opt-outs on the Dashboard and can be configured to count towards the utilization percentage under Utilization Reporting.
When Opt-Out Tracking is disabled:
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The PatientSecure client records a reason of 'Registrar Declined' when the registrar clicks the Decline button.
Opt-Out Reasons Add or delete items from the Opt-Out Reasons list. The client interface can display up to nine Opt-Out Reasons.
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To delete an item, click
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To add an item, click Add more reasons, type a description in the Reason text box and click the checkmark.
NOTE: You cannot edit an existing reason; you can only add or delete items.
Optional Reason By selecting an optional reason in the client interface, the registrar can type their own reason in the text box provided (up to 30 characters).
The default setting is Enable.
If the registrar leaves the text box blank, PatientSecure records the reason as 'Registrar declined'.
When disabled, the client interface does not display the Other option, and the registrar will not be able to enter their own reason.
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