Analyze I-Format Biometric Quality

The tool scans the enrolled I-Format biometrics in your database, determines those that do not meet the quality standards, and recommends them for deletion.

Terminology

The following terms are used in this topic:

  • Gen 2 palm scanner - the Keyo hand guide with the Fujitsu F-Pro Palm Vein Sensor, which supported touchless authentication for patients. Also referred to as the Fujitsu F-Pro sensors or the M5 sensors.

  • Gen 1 palm scanner - the Fujitsu hand guide with the M3 palm vein sensor. The older generation of palm scanner hand guides that requires patients to place their hand on the scanner for all enrollment and authentication workflows. Also referred to as "Fujitsu V2 sensors".

  • Fujitsu V1 sensors - a Fujitsu sensor version no longer supported by PatientSecure 4.x and later. This version should only be referenced when running the Findscanners Windows Powershell tool, as the tool may find PatientSecure clients with very old palm scanners attached.

  • I-Format biometrics - the biometric type captured by the Gen 1 palm scanner.

  • R-Format biometrics - the biometric type captured by the Gen 2 touchless authentication palm scanner.

Before You Begin

Before you run the tool, consider the following items:

  • Depending on the size of your database, the analysis of I-Format biometrics may take a long time to complete (hours or days). Other PatientSecure use is unaffected during the analysis. Once the I-Format biometrics are identified, deletion of the enrollments is quick.

  • The deletion of I-Format biometrics records will cause previously-enrolled patients to need to enroll again. You must communicate this patient enrollment requirement to all registrars.

    If the patient record contains an R-Format biometric, the patient record is not deleted - only the I-Format biometric is removed from the record, but the R-Format biometric will remain.

  • To ensure a smooth upgrade, run the I-Format biometrics quality analysis tool after upgrading to PatientSecure releases that include higher quality palm scans analysis.

  • Ensure that your PatientSecure servers are not set to reset each night, as this will interfere with the analysis.

  • If you are restoring the PatientSecure database, ensure that you have canceled any analysis runs in progress.

  • For Cerner environments: While the deletion portion of the analysis is running, HL7 outbound messages will be paused. Once the deletion is complete, the outbound messages will be sent. During the deletion, if a patient comes in that has just been deleted by the analysis then they will get a failed authentication and they won't be asked to enroll.

    This is especially important, since Cerner has not received the HL7 deletion message yet.

Run the Analyzer

To begin the analysis:

  1. From the Admin Console menu, select Troubleshooting > Analyze I-Format Biometric Quality

    The Analyze I-Format Biometric Quality page opens.

  2. Click Analyze I-Format biometrics and click Start.

    The tool starts evaluating the I-Format biometrics, displaying the current completion status. To display updated status, click Refresh.

    To cancel the analysis at any time, click Cancel.

    NOTE:

    The analysis may take a long time to run, depending on the size of your database.

    Other PatientSecure use is unaffected during the analysis.

    The analysis completes and identifies the number of poor quality enrollments.

  3. To delete the identified poor quality biometrics, click Delete <number> I-Format biometrics and then click Delete to confirm.

    To cancel the deletions at any time, click Cancel. Any deletions that occur before canceling cannot be recovered.

    IMPORTANT:

    The deletion of palm enrollment records will cause previously-enrolled patients to need to enroll again.

    You must communicate this enrollment requirement to all registrars.

    The analysis may encounter errors during its run.

    • To run the analysis again from the beginning, select Reset previous analysis and click Analyze I-Format biometrics.

    • To allow the analysis to pick up from where it left off, leave the Reset previous analysis checkbox unchecked and click Analyze I-Format biometrics.