Vendors Guide

Vendors of Imprivata Customer Privileged Access Management (CPAM) are the type of users that have access to the Administrators Console: a graphical user interface (GUI) where you can manage all of your customers and users, the installed Gatekeepers, connections to remote sessions, and the entirety of your CPAM account.

This Vendor Guide contains information about the actions that vendors can do in the CPAM server.

Access the Administrators Console

To access the Administrator Console:

  1. Locate the email you received with your administrator ID and your server URL.
    Read our Overview for additional information.

  2. Paste your server URL to your preferred browser.
    When you access the server URL, the Login Page loads.

  3. Log in using your administrator ID and the password you set when you activated your account.
    If this is the first time you access, activate your account by setting a password.

When you successfully log in, the Administrators Console displays your CPAM server's graphical user interface (GUI).

Elements in the Administrators Console Interface

Your CPAM server GUI contains four distinct tabs in the top menu:

  • Remote Support
    The system displays this page when you log in to the Administrators Console.

  • Reports

  • Quick Connect

  • System Admin

Each page has a navigation bar.

Navigate the following sections for an overview of each tab and the actions of the navigation bars.

The Remote Support tab enables you to manage how you provide support to your customers. The navigation menu of the Remote Support tab has the following sections:

  • Dashboard: Contains two tables:

    • My Active Sessions: Displays your customers' Gatekeepers that are currently connected to your CPAM server.

    • My Recent Sessions: Displays the latest 25 sessions over the past 30 days.

      Read the Sessions documentation for more information.

  • Customers: Manage your customers and their Gatekeepers, and the Gateways in your CPAM server.
    Read the Customers and Gatekeepers documentation for more information.

  • Sessions: View the customers' Gatekeepers that are currently connected to your CPAM server.
    Read the Sessions documentation for more information.

  • History: View the connection activity of your CPAM server.
    Read the Sessions documentation for more information.

  • Admin: Manage your CPAM account, Gatekeeper and User Groups, Users in your CPAM server, and Nexus applications.
    Read the Gatekeepers and System Admin documentation for more information.

  • Help: Discover additional information about CPAM and Imprivata.

  • Search: Use an advanced search feature to navigate your CPAM server assets.

The Reports tab enables you to create dashboards and schedule reports.

Read the Reports documentation for more information on how to use and configure dashboard and schedule reports.

The Quick Connect tab enables you to create in-browser, private and public remote sessions with any user. The Quick Connect tab has the following sections:

  • My Quick Connect: Create a Quick Connect session with a customer's email.

  • Connections: View a list of public or private connections.

  • History: View a list of all connections at a user level or a CPAM server level.

  • Admin: Manage your CPAM account and Quick Connect Users in your CPAM server.

  • Help: Discover additional information about CPAM and Imprivata.

  • Search: Use an advanced search feature to navigate your CPAM server assets.

Read the Sessions documentation for more information.

The System Admin tab contains server-level configuration options available only to users with the System Admin role. The System Admin tab has the following sections:

  • My Account: Manage the details of your user account.

  • Users: Manage your users and your User Groups.

  • History: View a list of all connections at a user level or a CPAM server level.

  • Services: Manage the built-in and customizable services in your CPAM server.

  • Roles: Manage the roles in your CPAM server.

  • Settings: Manage your CPAM server settings.

  • Credentials: Manage your CPAM server credentials.

  • Admin Log: Review all actions in your CPAM server.

  • Help: Discover additional information about CPAM and Imprivata.

Read the System Admin documentation for more information.

Navigate the Vendors Documentation

To make the most out of your CPAM server and account, use the following links to navigate our documentation: