About Utilization Reporting

Utilization reporting allows you to gain an accurate insight into the utilization of Imprivata PatientSecure at the registration workstations.

With this insight, customers can make more informed decisions regarding the adoption of Imprivata PatientSecure and take proactive measures to address any concerns with usage below acceptable standards.

When enabled, Utilization Reporting displays utilization metrics in the Dashboard charts, including a utilization goal line. Enabling Utilization Reporting also makes the Utilization report available.

The Dashboard displays utilization data for the File Upload method only if locations are included. If the file upload is performed by user only, the utilization data will not be displayed on the Dashboard.

Calculating the Denominator for Utilization

Utilization Determined by Registrar Declines

This method of Utilization Reporting depends on the number of times registrars decline to use PatientSecure.

When Registrar Declines is selected:

Utilization % =

Patients Found + Patients Not Found + Patients Enrolled

Patients Found + Patients Not Found + Patients Enrolled + Registrar Declines
NOTE:

Photo-only is not included in the numerator or the denominator.

Utilization Determined by Patient Opt-Outs

This method of Utilization Reporting depends on using data from the Patient Opt-out tracking feature and photo-only workflows, if enabled.

When Patient Opt-Outs is selected:

Utilization % =

Patients Found + Patients Not Found + Patients Enrolled

Patients Found + Patients Not Found + Patients Enrolled + Patient Opt-Outs + Photo-only
NOTE:

Photo-only is not included in the numerator, but is in the denominator.

Utilization Determined by File Upload

This method of Utilization Reporting depends on information from outside of PatientSecure. In this case, PatientSecure is reliant on registration data from your EMR or ADT system to generate a number (the denominator) which is used to calculate the utilization percentage.

For more information, see Calculating PatientSecure Interactions.

You create the registration data to be used for calculating the denominator from your EMR/ADT system and upload it to PatientSecure through a file share location. You can create the file by various means, such as EMR reporting tools, or third party reporting tools and reports on registration data from your source EMR/ADT system.

For more information, see Registration Data Files Types.

IMPORTANT:

You must create the file containing registration data from your EMR or ADT system; it cannot be created by PatientSecure.

Count Opt-Outs towards Utilization Percentages

PatientSecure includes the ability to decide whether patient opt-outs and photo-only opt-outs are counted as part of the utilization equation.

The ability to count patient opt-outs as part of PatientSecure utilization percentages relies on two settings being enabled:

  • the Opt-out Tracking setting.

  • the Count Opt-outs Toward Utilization % setting.

    Opt-out Tracking disabled and Count Opt-outs towards Utilization % enabled Opt-out Tracking and Count Opt-outs towards Utilization % enabled

    (Patients Found + Patients Not Found + Patients Enrolled + Photo-Only)

    Registrations

    Adds Total opt-outs to the equation:

    where

    Total opt-outs= Photo-Only + Patient Opt-outs

    So that the equation is now:

    (Patients Found + Patients Not Found + Patients Enrolled + Total Opt-outs)

    Registrations

NOTE:

There may be a discrepancy between the counts displayed in the Dashboard for activities versus the counts reported by utilization reporting, depending on whether the Count Opt-outs toward Utilization % is enabled.