Configuring General Settings

Imprivata PatientSecure is highly customizable. While we recommend that you keep the default settings where possible, your installation may require that you refine them.

You can configure general settings that affect your entire installation.

To configure general system settings:

  1. In the Admin Console, go to Settings > General.

  2. Review the system settings and make changes, as needed.

    Item Description
    General
    Database Maintenance Enabled

    Enable database maintenance for your installation.

    The default setting is ON.

    BEST PRACTICE:

    Running database maintenance daily is highly recommended to improve performance for large organizations with high levels of database usage.
    Database Maintenance Time

    Set the time of day when database maintenance will run. The Time Zone is based on the time zone setting of the PatientSecure Admin Console.

    Click the field and enter a time in the format provided, or click and select a time.

    The default setting is 2:00 AM.

    Registrar script

    Display a customized script in the PatientSecure window for registrars to read to new patients about the benefits of enrolling in PatientSecure.

    The default setting is OFF.
    Customize registrar script

    Specify the body of the registrar script.

    • Supports the use of carriage returns in order to create a legible message.

    • Supports plain text only. HTML, images or audio is not supported.
    HL7 Outbound Pause

    Pause the sending of HL7 outbound events.

    The default setting is ON.

    IMPORTANT: Pausing the sending of outbound events causes the events to build up in the database.

    Server Log Level

    Select the depth of information to capture in logs:

    • Trace is the most granular level, logging every event. This level is recommended only in extreme situations, as it quickly produces a large number of log entries.

    • Debug is the second most granular level, producing the most detailed logs. We recommend using the Debug level for troubleshooting.

    • Information

    • Warning

    • Error is the default setting.

    • Critical is the least granular, producing the least detailed logs.

      NOTE: When you change the server log level, you need to reset each component on the application server that will implement the new log level. For assistance, contact Imprivata PatientSecure Support.

    You can also set log levels for client machines.
    Log Level Reset Interval

    The number of days before Server log level and Client log level reverts to Error level.

    When you change the server log level, this setting specifies the number of days before the logs revert the to the default Error level.

    The default setting is seven (7) days.
    Site Monitoring Data Collection Time

    Set the time of day, according to the Time Zone setting, when your data collection service will post data.

    Click the field and enter a time in the format provided, or click and select a time.

    The default setting is 1:00 AM.
    Site Monitoring URL

    The base URL address where your data collection service will post data.

    Depends on whether you configured the PatientSecure environment as a production or test environment.

    • Production: https://sitemonitoringdatacollectionapi.azurewebsites.net

    • Test: https://test-sitemonitoringdatacollectionapi.azurewebsites.net

    • Click Post Now to test the connection between the PatientSecure Admin Console and the Site Monitoring component.
    Exclude Today's Data from Dashboard

    Excludes data from the current day (from 12:00 AM to 11:59 PM) from the PatientSecure dashboard.

    Utilization data will be displayed the following day.

    This setting affects reports run directly from the dashboard.

    This setting does not affect duplicate detection.

    The default setting is OFF.
    Static Machine IP Addresses

    For Epic integrations and Toolbar only.

    NOTE:

    To use this feature, contact the PatientSecure Engineering team.

    Download or upload a .CSV file containing the machine name and IP address mapping.

    • Click Download to export the default .CSV configuration file.

    • Click Upload to import a file containing the machine names and the static IP addresses.

    The file must contain the following columns:

    • MachineName

    • IPAddress

      NOTE: After you upload a mapping file, you must restart the Epic integration or Toolbar so that the new application setting value is set.
    Time Zone

    Set the time zone displayed for dates and times in the Admin Console, including dashboards and reports.

    Select a time zone that most closely matches your server’s local time from the drop-down list.

    In Imprivata PatientSecure, time is stored in Coordinated Universal Time (UTC) but displayed according to the time zone you select.

    The default setting is (UTC-05:00) Eastern Time (US & Canada).

    Bulk Delete Patients

    Enable the ability to bulk delete patient enrollments and biometrics from your PatientSecure environment.

    The default setting is OFF.

    The reason and the identity of the person who is performing the deletion is audited.
    Admin Console Announcement
     

    Enable the Admin Console announcement feature.

    • The Announcement includes the name of the user who configured the Announcement.

    • The Announcement is displayed in the Notification area of the Admin Console menu until the owner disables the Announcement.

    • Only one Announcement can be shown at a time.

    The default setting is OFF.
    Display to

    Display the announcement message to the selected groups of users.

    Select a group from the drop-down list.
    Subject

    Specify the subject line of the announcement message.

    • Limited to 100 characters.
    Message

    Specify the body of the message.

    • Limited to 500 characters.

    • Supports the use of carriage returns in order to create a legible message.

    • Supports plain text only. HTML, images or audio is not supported.

    Photo Web Service - For integration with the Cerner Photo Web Service.

    Whenever a photo is created, updated or when a patient's identifier is changed, a photo upload event is scheduled and sent to the Cerner Photo Web Service.

    The following parameters construct the URL and authorization request used for posting a photo to the Cerner Photo Web Service endpoint.

    <protocol>://<Server>/<resourcePath>?<PatientIdentifierTag>&<AdditionalParameters>

    Example:

    http://192.0.2.0/camm/c197.dr.char_nc.cernerasp.com/service/PERSON_PHOTO/store?cmrn=1111&mimeType=image%2fjpeg
    Enable Photo Upload

    Enable photo upload for the configured web service.

    The default setting is OFF.
    Run Interval Specify the number of minutes to wait between processing photo uploads.
    Patient identifier tag for PatientSecure

    Specify the patient identifier to use for PatientSecure to look up patient details when uploading a photo.

    This patient identifier is the value used in the API Tag box in the Patient Identifiers page.
    Protocol

    Required. Specify the protocol to use in the designated URL when posting the photo event to the endpoint.

    Valid values: http and https.
    Server Required. Specify the server name to use in the designated URL when posting the photo event to the endpoint.
    Resource path

    Required. Specify the resource path to use in the designated URL when posting the photo event to the endpoint.

    Example:

    camm/c197.dr.char_nc.cernerasp.com/service/PERSON_PHOTO/store
    Patient identifier tag for EMR

    Required. Specify the patient identifier tag to use in the designated URL when posting the photo event to the endpoint.
    Additional parameters

    Optional. Specify additional query strings to use in the designated URL when posting the photo event to the endpoint.

    Format:

    name=value, where each parameter is separated by an ampersand.

    n1=v1&n2=v2&n3=v3

    Example:

    mimeType=image%2fjpeg
    Username Specify the username to authorize the request to the endpoint.
    Password Specify the password to authorize the request to the endpoint.
    Patient biometric auto-delete

    Enable the ability to automatically delete patients and remove their biometric data based upon a defined period of inactivity.

    Inactivity is defined as no PatientSecure enrollments, authentications, or opt-outs for a patient during the specified time period. HL7 updates are not included when determining activity.

    When a patient and their biometric data are deleted due to this setting, the patient record is updated to indicate that the biometric data has been removed for compliance reasons.

    The default setting is OFF.

    CAUTION:

    Existing customers should reach out to Imprivata before enabling this feature.
    Records age threshold

    Select the threshold (in months) after which inactive patient records and biometric data will be automatically deleted.

    The default setting is 120 months (10 years).
    Scheduled time

    Set the time of day, according to the Time Zone setting, when the daily scheduled task for the automatic deletion of inactive patient biometric data will run.

    Click the field and enter a time in the format provided, or click and select a time.

    The default setting is 9:00 PM.
    Test settings

    Click Test settings to test the Patient biometic auto-delete settings and receive a preview of how many inactive patient records will be deleted during the next scheduled run.

  1. To clear all the changes and start over with the latest saved settings, click Reset.

  2. Click Save.

  3. To change an individual setting to its default, click Reset to default next to the setting name. The setting will be reset and saved.