Sessions

A session is necessary to support a remote system. This session is formed between the Application running on the remote system and the Vendor Privileged Access Management server.

  • A session is active when the connection is formed.

  • A session becomes Inactive 20 minutes after the last user disconnects.

  • If the Application access is enabled, click Connect to reactivate the session.

NOTE:

If the remote system does not have an active Application, you can use the Quick Connect feature to gain access.

Active Sessions

When a session is active, there is no delay connecting to the Application. The only Applications you are able to see are the ones that your user group has access to.

The number of inaccessible sessions is displayed below the list of Active Sessions.

Connect to a Session

To use remote services, you must first connect to a session.

This action extends the services to your local desktop, allowing direct access.

Multiple users can connect to the same session simultaneously and access the remote services.

When a user disconnects from the session, it remains active until the last user disconnects and the session has been idle for 20 minutes.

To gain access to the remote services:

  • Click Connect for an Application that has access enabled. The first time you do this from your browser session, you may receive a security pop-up.

NOTE:

If you are not on a Windows or OS X platform, or you are having trouble with the executable version for your platform, you can try to launch the Connection Manager Java Web Start app.

Session Details

To view detailed information for a session:

  1. Click View Session in Active Sessions.

  2. The session information opens.

  • Application: The application's name. Click to view application details.

  • Description: A brief description of the application.

  • Initiated by: The user name of the person who started the session. Click to view user details.

  • Date created: The date and time the connection was established.

  • Duration: The current duration of the session.

  • Version: The version of the application.

  • Tunnel method: The method used for the session tunnel.

  • Local host name: The local host name.

  • Local IP address: The local IP address.

  • Session access: Indicates whether the session is public or private. Private sessions restrict access to the user who initiated the session and administrators.

  • User: The user's name.

  • Connection start: The date and time the connection was established.

  • Connection time: The current duration of the session.

  • Action: Option to disconnect the user.

Add/Edit: Option to add or edit notes.

How to Use Quick Connect

Quick Connect generates a single-use key that allows you to quickly support a remote system. It uses the remote user's Java Plug-in, so the remote system does not need a full Gatekeeper installation.

  1. If you have access to the Quick Connect Gatekeeper Group, Quick Connect appears in the upper-right corner of the VPAM interface. Click it to open the Quick Connect pop-up window.

  2. Enter an email address of the remote user to send an email with instructions for connection as well as a summary of this session.

  3. Optionally you can also add a name for the remote user.

  4. If you want the remote user to automatically connect when they click their link, leave the pop-up window open.

Once the connection is established, you can begin using the remote services.

NOTE:

For more information, see Quick Connect.

Troubleshooting

If you experience connectivity issues with the Connection Manager, read the Connection Manager Troubleshooting Guide.