Restore from Backup

Non-DEP Devices

Device	Launchpad	Non-DEP iOS 12 and earlier	Non-DEP iOS 13.0-13.3	Non-DEP iOS 13.4 and later
Wi-Fi Device	Mac & Windows	Yes	Yes	Setup Screen Blocks Automation
Cellular Device with active SIM	Mac & Windows	Yes	Yes	Setup Screen Blocks Automation

DEP Devices

Device	Launchpad	Non-DEP iOS 12 and earlier	Non-DEP iOS 13.0-13.3	Non-DEP iOS 13.4 and later	DEP iOS 14 and later
Wi-Fi Device	Windows	Yes			Not supported
Wi-Fi Device	Mac Launchpad with Network Tethering disabled	Yes			Not supported
Wi-Fi Device	Mac Launchpad with Network Tethering disabled	Yes	Yes	Setup Screen Blocks Automation	Not supported
Cellular Device with active SIM	Mac & Windows	Yes	Yes	Setup Screen Blocks Automation	Not supported

DEP backups require you have uploaded Mobile Access Management’s supervision identity into your MDM before you create the backup.

Future iOS versions may further limit the use of backups.

GroundControl is not able to skip all setup screens on iOS 13.4 Beta when restoring a backup.

This prevents a fully automated setup and, despite the dialog displayed, apps from MDM will not load. In addition, until this dialog is dismissed, Mobile Access Management is unable to launch apps, and is unable to use out Checkout Locker app to lock the device.

Many Mobile Access Management customers depended on a backup for touch-free provisioning. Unfortunately, this feature is no longer recommended for iOS 13.4 and above. The following alternatives are available to these customers:

1. Delay iOS 13.4. This is not a long term solution, of course.

2. Continue using a backup with your devices, and during provisioning tap on the Restore Completed dialog to dismiss. Note that someone will need to dismiss this dialog promptly, because the dialog blocks MDM from installing apps, despite the text on the dialog.

3. Remove the Restore from Backup action from your provisioning workflow. This is recommended as the long term solution.

Unfortunately, removing the backup will mean more setup and configuration to be done by hand by your users or staff.

• Passcode lock will be set to the default "immediately".

• Apps will prompt for microphone and camera permission.

• Government alerts will be enabled.

Unfortunately, no MDM can control these features today.

This legacy documentation is included for reference. Backups are no longer recommended for iOS 13 and greater.

Note that while many settings are preserved in a backup, iOS backups are NOT exact, mirror images of an iOS device: they do not include actual applications or the iOS operating system itself. Backups may include app content and settings, but what’s backed up really depends on the specific app. Imprivata recommends testing your workflow thoroughly to confirm desired results.

Mobile Access Management makes sure that backups are portable:

• Across device models: under most circumstances, an iPhone backup may be restored to an iPad, and vice-versa.

• Across iOS versions: An older iOS backup may be used on a device with a newer iOS version. For example a backup of an iOS 11 device may be restored to an iOS 12 device, but will fail if you try an iOS 10 device.