Customers Guide

Imprivata Customer Privileged Access Management (CPAM) is a software product that enables Customers to receive remote and secure support from a Vendor. The secure connections are managed by a Gatekeeper: an application of CPAM that customers install on their server.

Customers only have access to the Gatekeeper that their vendor provides. With the Gatekeeper, customers manage how, when, and at what level their vendors can access customers assets.

This Customer Guide contains information about the actions that customers can take in the Gatekeeper provided by their vendor.

Gatekeepers

A Gatekeeper, as its name suggests, is a CPAM functionality that manages digital access to a server. In this case, it manages your vendor's access to your digital assets, including data, applications, and services like software, infrastructure, and platform. With a Gatekeeper, customers can:

  • Define the assets to which their vendor can access.

  • Limit the vendor's exposure to their assets.

  • Configure the type of access and the type of services they can receive from their vendors.

  • Audit all the vendor's activities when they connect to their assets.

Before you dive in to understanding the features of your Gatekeeper, read the Installation Process to ensure that you meet your system and network requirements, and understand how your vendor helps you to Install and Register a Gatekeeper for your Windows, Linux, or Unix server.

IMPORTANT:
Ensure that your vendor provides clarity on the registration process, as it unlocks all the features of your Gatekeeper.

Support Sessions

Gatekeepers help manage how, when, and at what level you can receive support. The support you receive occurs during a Support Session. Support Sessions are connections between your vendor and your Gatekeeper. To initiate a Support Session, you need to install the IP Connect application and the Connection Manager.

These two applications create a secure and remote session between your vendor and your Gatekeeper. With IP Connect and the Connection Manager, you ensure that your Gatekeeper monitors and logs all of your vendor's activities in your systems.

Access your Gatekeeper

After your vendor informs you that you will receive a Gatekeeper to receive support, you receive an email from donotreply@securelink.com that informs you of your Gatekeeper account creation. The email contains your User ID (often your email), the CPAM server URL (where you will log in to access your Gatekeeper User Interface), and an Activate your account indication.

Click Activate your account to open the Gatekeeper UI in your preferred web browser. The system prompts you to answer a captcha and set a password for your account.

After you Install and Register your Gatekeeper, you have access to all the features in your Gatekeeper.

All Gatekeepers have two sides: the Gatekeeper UI and the Gatekeeper System.

The Gatekeeper UI is the web application where you can configure the connections between your vendor and your assets, generate and download reports, manage the users and passwords of your Gatekeeper, and set other settings and customization.

Learn what you can do in the Gatekeeper UI.

The Gatekeeper System is the Gatekeeper itself. You can access it from your web browser by typing http://localhost:4680/. From the Gatekeeper you can validate and test your Gatekeepers connection, set custom proxy settings, manage the tunneling, and set a password for the Gatekeeper itself.

Learn what you can do in the Gatekeeper System.

Forgot Password?

If you forget your password, find the password reset paragraph in the Login Page. The paragraph contains the click here to reset it link that requests your administrator ID. After you submit your email, you receive an email with the instructions to reset your password.

Questions?

If you have any questions about how Imprivata or the CPAM products manage your data, contact our support team at support@imprivata.com.