Configure an Emergency Unlock PIN

What happens when someone accidentally unplugged a cable, or the network is offline? At some point you may need to unlock a device when Mobile Access Management is not available. The Imprivata Locker app includes a feature to unlock phones in case of emergencies.

BEST PRACTICE:

While Emergency Unlock PIN is an optional feature and is not a requirement, Imprivata strongly recommends using an Emergency Unlock PIN with your devices.

Configure Emergency Unlock PIN via MDM

The Emergency Unlock PIN is configured via AppConfig in your MDM server.

  • PIN entry requires no Mobile Access Management access and no network access to unlock the device.

  • The Emergency Unlock PIN may be any number between 4 and 8 digits.

  • You can change the Unlock PIN as often as you like.

  • You can assign different Emergency Unlock PINs to different groups of devices, using AppConfig features on your MDM server.

Unlock a Device with the Emergency Unlock PIN

After it is configured, the user can unlock a device with the Emergency Unlock PIN.

  1. The user unplugs a locked device from USB.

  2. The user taps the padlock icon to display the numeric keypad.

  3. The user enters the Emergency Unlock PIN.

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When the device has been unlocked in this way, Mobile Access Management records the device was "Unlocked by PIN," but does not know the identity of the user.

Like passwords, Imprivata recommends that you change the Unlock PIN regularly.

On successful unlock, Mobile Access Management can Automate a workflow. The automation must use the trigger Unlocked via PIN Unlock, and the workflow use the workflow model Over the Air.

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