Create and Edit Workflows

NOTE:

The Workflow actions available to you depend on the Workflow model you select, the MDM system you use, and the OS of your devices.

To create a new Workflow, navigate to the Workflows tab and click New Workflow. From this page, you can also organize your Workflows by creating folders.

Workflow Models

There are five types of Workflow Models:

  • iOS Express Checkout: For iOS devices. Enables the fastest checkout of iOS devices with a minimum set of Workflow actions. For more information, see iOS Express Checkout.

  • Device Enrollment Program (DEP): For iOS devices. Use with devices that are enrolled in Apple’s Business Manager / Device Enrollment Program.

  • Devices without DEP: For iOS devices. Use with devices that are not enrolled in Apple Business Manager.

  • Android: For Android devices. Manage Android devices with Mobile Access Management and your MDM.

  • Over the Air (OTA): Allows for over the air actions that can be performed on devices while not connected to Mobile Access Management, including: Perform MDM Commands, Set Attributes, Send Webhook, Send Email, and Enable/Disable Lost Mode. Today, OTA Workflows can be deployed manually, from the device Device Details view, or using the "Not Pairing" trigger in Automation Rules.

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Adding Actions to a Workflow

To add an action to a Workflow:

  1. Select an action from the Add an action menu to add it to a Workflow.

    Most Workflows can contain multiple actions.

    NOTE:

    Depending on your Workflow Model and the device platform, some actions may not be available.

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  2. To deploy a Workflow to a device, enter a Workflow name and save it.

NOTE:

For iOS devices, the supervision action is automatically added when actions that require it are added to a Workflow. For example, if you want to set the name on your devices, Mobile Access Management will automatically supervise the device. For more information, see this article.

Editing an Existing Workflow

To edit an existing Workflow:

  1. On the Workflows page, select the Workflow, click on its row, and then click Edit Workflow.

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  1. Edit the Workflow as needed.

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