Reports

To open the Reports page:

  1. In the Admin Console, go to Reports > Run or schedule a report. The Reports page lists the reports available in Imprivata PatientSecure, along with a brief description of each report type.

  2. Select a report to run immediately or schedule to run at an interval you specify.

    Reports are saved in either an Excel (.XLSX) file or a .CSV file in the Downloads folder on your local drive or (for scheduled reports) in the scheduled reports output folder or subfolder that you specify.

    • For reports with multiple worksheets, when you select the CSV format, each worksheet is created as a separate CSV file with the worksheet name appended to the filename.

      • For reports that are run immediately, the CSV files are bundled into a .ZIP file, available for download.

      • For scheduled reports, the CSV files are bundled into a .ZIP file that is saved to the scheduled reports output folder on the fileshare.

      • For emailed reports, the CSV files are attached to the email as separate attachments. The total size of all attachments will not exceed 20 MB.

    IMPORTANT:

    Patient information is available in many Imprivata PatientSecure reports. Be sure to keep the report files secure.

Data Types in PatientSecure

There are several classes of data used in PatientSecure reports:

  • Interactions Data

    The best way to think of interactions data is in the context of the end result - a certain set of PatientSecure activities between the registrar and patient that result in an outcome. The goal of a registrar using PatientSecure is to either enroll or authenticate a patient.

    For more information, see Calculating PatientSecure Interactions.

  • Scan Data

    Scan-based data are the activities with a biometric, generated by the actual palm scanner device.

  • Opt-outs Data

    Opt-outs are activities without a biometric. For more information on opt-outs, see Patient Opt-Out Tracking.

For more information on how PatientSecure calculates enrollment and authentication activities, see PatientSecure Activities.

Terminology

The following terms are used in this topic:

  • Gen 2 palm scanner - the Keyo hand guide with the Fujitsu F-Pro Palm Vein Sensor, which supported touchless authentication for patients. Also referred to as the Fujitsu F-Pro sensors or the M5 sensors.

  • Gen 1 palm scanner - the Fujitsu hand guide with the M3 palm vein sensor. The older generation of palm scanner hand guides that requires patients to place their hand on the scanner for all enrollment and authentication workflows. Also referred to as "Fujitsu V2 sensors".

  • Fujitsu V1 sensors - a Fujitsu sensor version no longer supported by PatientSecure 4.x and later. This version should only be referenced when running the Findscanners Windows Powershell tool, as the tool may find PatientSecure clients with very old palm scanners attached.

  • I-Format biometrics - the biometric type captured by the Gen 1 palm scanner.

  • R-Format biometrics - the biometric type captured by the Gen 2 touchless authentication palm scanner.

Report Types

There are two kinds of reports in Imprivata PatientSecure:

  • Summary reports contain statistics or a count of records.

    For example, the Enrollments Summary report contains counts of total enrollments for the selected date range.

  • Detail reports contain patient records of an activity.

    For example, the Patients Found Details report contains patient records of successful authentications by a specific registrar (user) and client (machine).

The following report types are available in Imprivata PatientSecure:

Management Reports include summary reports with a global overview of interactions and other areas of interest for all locations available to you.

Why you may use these reports:

  • You want to understand the usage of PatientSecure for your organization and how well PatientSecure is being adopted.

  • You want to view the usage of PatientSecure for a particular department and its staff.

  • You would like to see what departments are using PatientSecure the most relative to all other departments.

Report Description
Expanded Interactions Summary

Displays daily counts of interactions, total scans per interaction type, client version, and scanner type for the selected date range.

The report file contains separate tabs for data by organization, facility, department, machine, machine type, client version, scanner type.

For the machine type:

  • Kiosk indicates that the scan occurred on a Windows based kiosk, an Epic Kiosk or a Linux kiosk.

  • PC indicates that the scan occurred on a registrar machine.

For scanner type:

  • If scanner format is I, then Scanner Type is Gen 1 palm scanner

  • If the scanner format is R or Dual, then the Scanner Type is Gen 2 palm scanner

All mapped machines on the date displayed with or without activity are reported; this includes deleted machines with activity on the activity date.

NOTE: This report may take a long time to run on large databases when more than one day is selected.

Interactions Summary

Displays counts of one or more interactions — patients found, patients not found, patients enrolled, opt-outs and registrar declines (depending on your settings) for the selected date range, grouped by day, week, month (default), quarter, or year.

The report file contains separate tabs for data by organization, facility, department, user, and machine.

For the machine type:

  • Kiosk indicates that the scan occurred on a Windows based kiosk, an Epic Kiosk or a Linux kiosk.
  • PC indicates that the scan occurred on a registrar machine.

Access the Interactions Summary report directly from the Reports > Quick Links menu.

Interactions Metrics Summary

Displays the average number of scans for each interaction, in the locations you select.

  • Ideally, with the palm biometric, each successful authentication requires one scan (Match Found) and each enrollment requires two scans (No Match Found and Patient Enrolled). In practice, though, the registration workflow requires additional scans or reverts to a manual process.

This report illustrates the efficiency of scanner use in the selected locations and gives managers insight into individual users who may need assistance or additional training with workflow steps and patient communication.

Merged Records Summary

Compares the number of records that are protected from duplication with records that remain unprotected in your source hospital system.

When duplicate records are merged in your hospital information system (HIS), the resulting record may be a Imprivata PatientSecure record, with a biometric scan attached, or it may be a record for a patient who is not enrolled in Imprivata PatientSecure.

There can be only one Imprivata PatientSecure record for each patient, so when a patient is enrolled in Imprivata PatientSecure, their medical record is protected from duplication.
Utilization Summary

Counts of records where PatientSecure was utilized as part of registration interactions by organization, facility, department and/or user.

Lookup Reports provide quick access to records for a selected user or machine.

Why you may use these reports:

  • You want to understand how well a particular user is using PatientSecure.

  • You want to dig into the details of a machine at a location to see if it is having any issues relative to other scanners.

  • You want to understand which machines have no PatientSecure scans so that you can troubleshoot scanner issues.
Report Description

Machine Scans

Displays the total number of scans, by scan type and machine type, for one or more selected machines:

  • Match Found scan results in a Biometric Matched.

  • Match Not Found results in a Biometric Didn't Match.

  • Patient Enrolled results in Biometric Added.

For machine type:

  • Kiosk indicates that the scan occurred on a Windows based kiosk, an Epic Kiosk, or a Linux kiosk.
  • PC indicates that the scan occurred on a registrar machine.

For more information, see PatientSecure Activities.

Access the Machine Scan report form directly from the Reports > Quick Links menu.

To display the machine scan report for the total number of machines with no PatientSecure scans, select Only Include Machines With No Scans when running or scheduling the report.

User Scans

Displays the total number of scans, by scan type, for one or more selected users:

  • Match Found scan results in a Biometric Matched.
  • Patient Enrolled results in a Biometric Added.
  • Match Not Found results in a Biometric Didn't Match.

For more information, see PatientSecure Activities.

Access the User Scans report form directly from the Reports > Quick Links menu.

Extract Reports include detailed activity information extracted into a .CSV format.

Why you may use these reports:

  • These reports are useful if you leverage a third party data warehouse or business Intelligence Tool and you want to extract data from PatientSecure to send to these third party tools.
Report Description
Activity Extract

Generates a report in .CSV format for the total number of:

  • authentication scans, including multiple appointment checkins, if the location is configured for it.

  • enrollment scans

  • photo-only enrollments

  • photo-only verifications

  • deletions

  • biometric deletions

  • opt-out enrollments

  • opt-out identifications

  • opt-out verifications

For machine type:

  • Kiosk indicates that the scan occurred on a Windows based kiosk, an Epic Kiosk or a Linux kiosk.
  • PC indicates that the scan occurred on a registrar machine.
Enrollments Extract Generates a report in .CSV format for the total number of active biometric enrollments and their associated identifiers.

Opt-out Reports include statistics for Photo-Only interactions for enrollments and verifications.

Why you may use these reports:

  • You want to understand the how often patients are opting out of using PatientSecure and why they are choosing not to use PatientSecure.
Report Description
Opt-Out Summary

Displays the counts of total activities (enrollments, verifications and identifications) without a biometric identification, including:

  • photo-only enrollments

  • photo-only verifications

  • opt-out enrollments

  • opt-out identifications

  • opt-out verifications

  • total opt-outs.

Organized by organization, facility, department, user, and machine.

If Opt-Out Tracking is disabled, registrar declines are counted as opt-out enrollments/verifications/identifications on this report.

If the Allow Photo-Only Workflows setting is disabled, the report does not include the counts for photo-only enrollments or verifications.

The report file contains separate tabs for data by organization, facility, department, user, and machine.
Opt-Out Details

Displays records of activities without a biometric identification (enrollments, verifications and identifications). Includes photo-only enrollments and verifications.

  • photo-only enrollments

  • photo-only verifications

  • opt-out enrollments

  • opt-out identifications

  • opt-out verifications

Displays the reason text selected or entered by the registrar for the opt-out activity.

  • If Opt-Out Tracking is disabled, or no opt-out reasons are configured, this report still records the opt-out reason as 'Registrar Declined'.

The report file contains separate tabs for data by user and machine.

Authentication Reports include statistics for and individual records of successful authentications and emergency authentication attempts for all locations available to you.

Why you may use these reports:

  • You want to understand the usage of PatientSecure, specific to authentications, for your organization and how well PatientSecure is being adopted.

  • You want to view the usage of PatientSecure for Emergency Search in the ED.

Report Description

Patients Found Summary

Displays counts of total patients found for the selected date range.

The report file contains separate tabs for data by organization, facility, department, user, and machine.

Patients Found Details

Displays records of patients found.

The report file contains separate tabs for data by user and machine.
Emergency Search Details

Displays records of all attempts to identify an unknown patient in an emergency.

The report file contains separate tabs for data by user and machine.
Reports

Patients Enrolled Reports include statistics for and individual records of patients being enrolled and re-enrolled for all facilities available to you.

Why you may use these reports:

  • You want to understand the usage of PatientSecure, specific to patient enrollments, for your organization and how well PatientSecure is being adopted.

  • For auditing purposes, you want to view what patients have been deleted in PatientSecure.

Report Description
Patients Enrolled Summary

Displays counts of total patients enrolled and biometric re-enrolled for the selected date range.

The report file contains separate tabs for data by organization, facility, department, user, and machine.
Patients Enrolled Details

Displays records of patient enrollments and biometric re-enrollments, including demographic details.

The report file contains separate tabs for data by user and machine.
Patients Enrolled Expanded Details

Displays records of patients enrolled, including biometric re-enrollments and deletions.
Patients Enrolled Deletion Details

Displays records of patient enrollment deletions, including demographic details and whether biometrics were deleted when the patient was deleted.

For a previously deleted patient whose biometric data is subsequently removed, due to inactivity or biometric deletions made through the Delete Patients page, the report will show an additional row for that patient indicating the biometric data deletion date.
Patient ID Validation Summary

Displays counts of total enrollments with or without a valid ID, by organization, facility, department, user and machine.
Re-enrollment Details

Displays records of patient re-enrollments.

Patient re-enrollments are typically performed to replace the original poor-quality enrollment scan, primarily due to improper hand placement (palm scan).

Enrollment Record Updates

Lists changes made to patient records by admin users, Link ID, or HL7 feed, and includes the reason for the change.

To include changes made by HL7 feed in the report, select Include Updates Made By HL7.

For more information, see Editing a Patient’s Record and Deleting a Patient’s Record.

Biometric reports include statistics for biometrics being re-enrolled and the biometric formats.

Why you may use these reports:

  • You want to understand how many biometrics were re-enrolled to replace original scans.

  • You want to understand where R-format biometrics were added to PatientSecure machines, in environments where Gen 1 and Gen 2 scanners are in use.

Report Description
Biometric Re-enrollment Details

Displays records of biometric re-enrollments, including demographic details.

Biometric re-enrollments are typically performed to replace the original poor-quality enrollment scan, primarily due to improper hand placement (palm scan).

Biometric Enrollment Format Summary

Displays counts of biometric enrollments, distributed by biometric format.

Includes the total counts of active patients with one or more biometrics: I-Format, R-Format, Both Formats.

This report is made available by enabling the Use old (I-Format) biometric scan to identify patients in client Desktop settings.
Biometric Addition Details

Displays records containing multiple formats of biometric types, where an additional biometric scan was added. Includes machine type, the biometric format added (ex. R-format), and demographic details.

This report is made available by enabling the Use old (I-Format) biometric scan to identify patients in client Desktop settings.

This report is helpful for PatientSecure environments being migrated from the Gen 1 palm scanners to Gen 2 touchless authentication palm scanners, as it reports on patient uptake of the touchless palm scanner on PCs and Kiosks machines.
Skipped Biometric Addition Summary

Displays counts of skipped biometric additions.

Includes the total counts of times that the biometric enrollment is skipped by the user.

The report file contains separate tabs for data by organization, facility, department, user, and machine.

This report is helpful for PatientSecure environments being migrated from the Gen 1 palm scanners to Gen 2 touchless authentication palm scanners, as it reports on the number of times users authenticate using a dual format authentication, but then skip the addition of an R-format scan.

Why you may use these reports:

You want to understand which PatientSecure administrators and users have access to certain reports.

Report Description
Recipient List of Scheduled Reports

Displays records of the email addresses that scheduled reports were sent to.

The following custom reports may be available for your installation. For more information, see your Imprivata PatientSecure representative.

Enrollment Reports
Enrollment Expanded Details Displays records of patient enrollments, including re-enrollments and deletions.